Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Used Vinyl Records - all of our vinyl is graded based on https://blog.electrohome.com/vinyl-grading-system-shop-used-records/. We also grade the condition of the outside covers. All our vinyl has been tested for playability. Some vinyl may have minor scratches, we have tested these vinyls to ensure that you can enjoy the music. Please be aware of the grading prior to purchase. 

All Vinyl records on the website have been photographed and are true to what you will receive. Please look at the images closely to ensure that they are acceptable to you as the buyer. We will not return or refund items that are deemed unacceptable after purchase if they are the same as what is in the images. 

New Items - To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- New CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at retrosc@telus.net.

Exchanges (if applicable)
We only replace new items if they are defective or damaged. If you need to exchange it for the same item, send us an email at retrosc@telus.net and send your item to: Retro Sound and Collectibles, 411-820 Innes Ave S  V1C 0E9 Cranbrook BC V1C 2P1, Canada. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Retro Sound and Collectibles, 411-820 Innes Ave S, V1C 0E9 Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.